# Reset Trustelem Password

### Request Password Reset

Follow the instructions to reset your password for WALLIX Portal (1st level authentication).

Click the **Forgot your password ?** link to **Request** a **Password Reset**.

[![Login 1st level.png](https://vault-doc.wallix.com/uploads/images/gallery/2023-11/scaled-1680-/login-1st-level.png)](https://vault-doc.wallix.com/uploads/images/gallery/2023-11/login-1st-level.png)

This **sends an email** to the WALLIX Enterprise Vault **Administrator** who sends a **Recovery Password email.**

### Reset Password from Email Link

Click on the **Reset Password** link in the **Recovery Email** received from **TRUSTELEM**. The following screen is displayed.

[![create account choose password.png](https://vault-doc.wallix.com/uploads/images/gallery/2023-11/scaled-1680-/PPhcreate-account-choose-password.png)](https://vault-doc.wallix.com/uploads/images/gallery/2023-11/PPhcreate-account-choose-password.png)

**Choose** a new password for WALLIX Enterprise Vault and enter it in the **New Password** field.

Re-enter the new password in the **Confirm Password** field.

Click the **Validate** button to save the new password.

Alternatively, click the **Cancel** button to cancel the operation.