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Personal vault

As a reminder, usersyou have access to two types of vault:

  • TheirYour personal vault, to which only themyou have access.
  • Shared vaults, enabling secrets to be shared between different people and teams.

On this page, we'll deal with generic information about using Enterprise Vault, like the authentication, then focus on the user'syour personal vault.

For simplicity's sake, the screenshots are taken from the web client, but most of the actions described can be performed on mobile or plugin clients.

For more information on shared vaults and plug-ins, please consult the following documentations:

Account management

Authentication, lock & log out

To access theirto your vault, usersyou must perform 2 actions:

  • Authenticate themselves onwith WALLIX ONE IDaaS using theiryour login, password and optionally 2nd factor.

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  • Provide theyour master password needed to decrypt theiryour data.

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When accessing the systemservice for the first time, or during a reset procedure, usersyou must first define theira master password.

If a useryou hashave forgotten hisyour master password, heyou can click "Get master password hint" to obtain the hint defined at the same time as theyour master password. 
The reset case will be dealt with later.

Lock => provide the master password
If anonce authenticated useryou refreshesrefresh the page or clicks "Lock now,now", heyou will have to provide hisyour master password again.

Log out => perform a complete authentication (login, password and master password)
If ayou userclick clicks on "Log out,out", heyou will have to perform a full authentication: login, password and master password.

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Locking or logging out can also occur after a period of inactivity.

ChangeManage your authentication secrets

ChangeThere are 3 secrets linked to the authentication which can be managed: two for WALLIX ONE IDaaS, and one for Enterprise Vault.

Reset WALLIX ONE IDaaS identifierpassword

If you don't have access to your previous password:

  1. Access your WALLIX ONE IDaaS dashboard (like your_company@trustelem.com)
  2. Click Forgot your password?
  3. Enter the captcha then click Ask your administrator for a reset code
  4. Your admin will provide a code or a link to reset your password, or a temporary password

Change WALLIX ONE IDaaS password

If you still have access to your previous password:

  1. Access your WALLIX ONE IDaaS dashboard (like your_company@trustelem.com) and log in
  2. Click your profile then Security parameters
  3. Click the icon at the end of the line Password
  4. Change your password

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If you authenticate through your company Identity Provider (Microsoft, Okta...) then you can't change your password with WALLIX ONE IDaaS.

Reset WALLIX ONE IDaaS 2nd factor

If you don't have access and will not recover your previous 2nd factor (for example, if your phone is broken), contact directly your admins: they will generate a new enrollment link, for a new 2nd factor.

Ask for a temporary WALLIX ONE IDaaS 2nd factor

If you're temporarily unable to access your 2nd factor (for example, if you've forgotten your phone), you can request an rescue code.

  1. Access your WALLIX ONE IDaaS dashboard (like your_company@trustelem.com) and provide your login and password.
  2. On the 2nd factor page, click Use an alternative method then Ask for a rescue code
  3. Your admin will provide a code to perform the authentication

Change WALLIX ONE IDaaS 2nd factor

If you still have access to your previous 2nd factor:

  1. Access your WALLIX ONE IDaaS dashboard (like your_company@trustelem.com) and log in
  2. Click your profile then Security parameters
  3. If you didn't use multi-factor authentication to get here, you'll need to click the green button to verify your 2nd factor
  4. Click the + button for a 2nd factor, then perform the enrollment
  5. Optionally, you can delete the previous 2nd factor

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This feature can be disabled by your company.
If you don't have a + button, then you have to contact your administrators and they will generate a new enrollment link.

Reset Enterprise Vault master password

If you don't have access to your previous master password:

  1. Go to your Enterprise Vault login page and click Start a password reset procedure

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  2. Define a 6 digits code, and don't loose it!
  3. Wait for the admins to validate your request: after that you will be notified by email
  4. Click the link on the email, then provide your code and define your new master password

 

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This feature can be disabled by your company.
If you don't have the button Start a password reset procedure then there is no way to recover your account.
You must contact your administrators, who will create a new account, but all your personal secrets will be lost.
Before doing so, check if you can't find your master password, especially with the hint you can get by using  Get master password hint on the login page.

Change Enterprise Vault master password

ChangeIf you still have access to your previous master password:

  1. Go to your Enterprise Vault encryptionapp keys

    then 

    ResetSettings authenticationand secrets

    Security

    2. Reset

  2. Provide WALLIXyour ONEcurrent IDaaSmaster passwordpassword, orthen 2ndthe factor

    Reset Enterprise Vaultnew master password
    Get

    3. hint

You should check Also rotate my account's encryption key, doing that the keys used to crypt your items will be changed too during the process.

Preferences

Purge the account

Items management

Create / Edit / Delete Items

Login/Identity/Card/Note

TOTP

Password Protected

Attachment

Custom fields

Clone

Move to shared vault

Folders

folder parent / folder children

move to folder

Favorites

Search items

Send management

Generator

Reports

Import / export items

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