Reset Master Password

This is only available forFor users who have granted this option byoption, the Vaultlink Administrator. Users with this option have theto Start a password reset procedure linkappears on theirthe WALLIX Vault Login and Unlock pages.pages. The Vault Administrator gives users access to this option. 

Please contact your Vault Administrator if you do not have this option and require it.

Create a Password Reset Request

From the Vault Login or Unlock page, click on the Start a password reset procedure link.

The following screen is displayed.

Choose and enter a reset code in the Create your reset code field.

It is important to remember the reset code you choosechoose, as you will need it to complete the Passwordpassword Resetreset Procedure.procedure.

Click Submit button. A confirmation message is displayed. An information email is sent to the user and a notification email is sent to Vault Administrators.

Your Password Reset Request is sent and needs to be validated by the Vault Administrator.

Create a New Password

Once the Vault Administrator has validatedvalidates your Password Reset Request, you will  receive an emaile-mail containing a reset link.

Click the Reset Password link.

The Reset your master password screen is displayed.

In the Enter your reset code field, enter the reset code you created during the Create a Password Reset Request procedure.

In the New master password field, choose and enter a new master password.

In the Confirm new master password field, re-enter the new master password chosen.

InIn the Master password hint field, enter the Master Password Hint that you created when you created your Account.

The Check known data breaches for this password checkbox is checked by default. This can be unchecked if you do not wish to check for known data breaches related to your new chosen password.

The Also rotate my account's encryption key checkbox is unchecked by default. This can be unchecked if you wish to rotate your account's encryption key.

Click  Change master password button to reset your master password. This will logdisconnects you out offrom your current session on all devicesdevices, and you will be required tomust log backin inagain with your new master password.password.

The following screen is displayed showing a Master Password reset confirmation message.

Alternatively, click Log out to cancel the operation.