Account management
Manage your account on Entreprise Vault and Trustelem.
Account Management Overview
Access WALLIX Enterprise Vault from WALLIX Web Vault, by Installing the WALLIX Web Browser Extens...
Create WALLIX Entreprise Vault account
Click on the WALLIX Enterprise Vault application in the WALLIX Trustelem website. The first ti...
Get Master Password Hint
Follow the instructions below to request the password hint that you created when you first set up...
Reset Master Password
For users who have this option, the link to Start a password reset procedure appears on the WALLI...
Change Master Password
Users can change their master password from WALLIX Vault. This requires remembering the current m...
Encryption Key Settings
It is possible to change the Encryption Key Settings for your Account. Click on the User Icon, o...
Login to Vault
First Level Authentication Navigate to the WALLIX Trustelem Portal. Enter your Email and the ...
Logout from Vault
You can logout of WALLIX Enterprise Vault from the Vault Screen or the Lock Screen. Logout from ...
Unlock Vault
Your WALLIX Enterprise Vault is automatically locked after an extended period of inactivity, whic...
Lock Vault
You can lock your WALLIX Enterprise Vault from your WALLIX Enterprise Vault screen. Click on t...
Unlock with PIN
Unlock with PIN is a feature that is available for WALLIX Vault for the Browser Extension and Mob...
Unlock with Biometrics
Unlock with Biometrics is a feature that is available for WALLIX Vault for the Browser Extension ...
Lock Vs Logout
Lock and Logout do not perform the same function. It is important to understand the differences b...
Deauthorize Sessions
This is used if you want to deauthorize all computers and devices that have been previously used ...
Account Switching on Mobile App
It is possible to have up to 5 WALLIX Accounts logged in at any one time on mobile devices. Logi...
Reset Trustelem Password
Request Password Reset Follow the instructions to reset your password for WALLIX Portal (1st lev...
Delete Account
Click on the User Icon, on the top right-hand side of the screen, to display the User Menu. Cl...